Privacy Policy

Effective Date: November 2025

Website: events.hopehenley.co.za

Responsible Party: Hope Family Church

Email: admin@hopehenley.co.za

🟢 Plain English Summary

We respect your privacy — here’s what you need to know:

  • We only collect info needed to register you for events and process payments.
  • We store your info safely on South African servers.
  • We don’t sell or share your data with anyone.
  • You can ask us what info we have about you or request deletion at any time.
  • Under 18s must register with a parent’s permission.
  • Payments go through Yoco; we never see your card details.

1. Introduction

Hope Family Church ('we', 'us', 'our') values your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

This policy explains what data we collect, how we use it, and your rights.

2. Information We Collect

We collect the following information when you interact with the Hope Events website:

• Account Information: name, email address, phone number, and password (encrypted).

• Event Information: events you register for, ticket selections, and related preferences.

• Payment Information: processed by Yoco; we receive only payment status and reference numbers.

• Communication Data: emails or messages exchanged with our team.

We do not collect or store credit card numbers or bank details.

3. How We Use Your Information

We use your information to:

• Process event registrations and payments.

• Communicate event updates, confirmations, or changes.

• Manage user accounts and event attendance records.

• Improve our website and event experience.

• Comply with legal obligations.

4. Where We Store Your Data

All data is securely stored on cloud servers hosted by Host Africa, located in South Africa.

We use appropriate technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure.

5. Data Retention

We retain your personal data for as long as your account is active or required to meet event participation and legal obligations.

You can request deletion of your account and associated data at any time.

6. Children and Minors

Users under 18 may only create an account or register for events with the consent and supervision of a parent or guardian.

We do not knowingly collect or process personal information of minors without such consent.

7. Sharing of Information

We do not sell, rent, or share your personal information with any third parties.

The only exception is where necessary to process payments securely through Yoco or where required by South African law.

8. Your Rights (under POPIA)

You have the right to:

• Access your personal information.

• Request correction or deletion.

• Withdraw consent for processing.

• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, contact us at admin@hopehenley.co.za.

9. Cookies and Analytics

We may use basic analytics tools or cookies to understand website usage and improve user experience.

You can disable cookies in your browser settings if you prefer.

10. Security

Your personal data is encrypted during transmission and stored using industry-standard security protocols.

Passwords are encrypted and cannot be viewed by anyone, including administrators.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated effective date.

12. Contact

If you have any privacy-related questions or requests, contact us at:

📧 admin@hopehenley.co.za